Warranty (last updated 03/21/2016)
X-Treme Electric Bicyles offers a 90-day limited manufacturers warranty on all bicycles and accessories on all models that are purchased from an authorized dealer and up to 180 days on certain listed models. Original purchase receipt required.
X-Treme Electric Bicyles and Advanced Electric Scooters will NOT offer any warranty on any products purchased from second hand sellers, non authorized Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme Electric Bicyles will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme Electric Bicyles.
Selected 90 day warranty models include:
Electric Bicycle's XB-504 - Cabo Cruiser - City Express - Alpine Trails - Sierra Trails - Clearwater - South Beach
Selected 6 Month (180 days) Warranty models include:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu
Selected 12 Month (ONE YEAR) Warranty models include:
Summit 36 V - Summit 48 V
Selected Limited Lifetime Warranty On Frame:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu - Summit 36 V - Summit 48 V
On the warranty page, please change the highlighted area to this: If any battery should become faulty within the specified warranty period, X-Treme E-Bike will replace the battery free of charge. X-Treme E Bike requires that defective batteries be returned to them for exchange. X-Treme E-Bike does not pay the shipping fee's to return the batteries to them however, they will pay to ship the replacement batteries back to you. If you have questions about the warranty, please contact our support department by opening a ticket only at https://x-tremescooters.com/support. A friendly representative will get back to you quickly. The support department hours are Monday through Thursday 8 AM to 5 PM PST.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 Year Battery Warranty models include:
Trail Maker - Trail Climber - X-Cursion - City Express - Newport - Malibu - Summit 36 V - Summit 48 V
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. ElectricBicycle.com requires that defective batteries be returned to us for exchange. ElectricBicycle.com does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only at https://x-tremescooters.com/support/. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at ElectricBicycle.com's discretion and after careful consideration, we may arrange to have the item picked up and returned to ElectricBicycle.com for free replacement. ElectricBicycle.com will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: ElectricBicycle.com will replace any defective part free of charge and free of shipping charge to the end user of the bicycle. We may require certain parts to be returned to ElectricBicycle.com before replacing those parts. Shipping costs back to ElectricBicycle.com must be paid for by the end user / customer. Call tags will never be issued.
Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee of $4. If this service is not purchased we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen.
Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Electric Bicycle To access our technical support department click on this link http://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
X-Treme Scooters and Advanced Electric Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Advanced Electric Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.