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iconWe ship daily via UPS Ground, Fed Ex Ground, Road Runner Freight and AIT Worldwide Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cutoff time.
iconShipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.
iconIf a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and schedule a pickup with our warehouse. They can contact our Customer Care Department to obtain shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.
iconAir Rates for expedited service under our own account can be checked by calling our customer service department 1-253-777-0690 Ext. 3, Mon-Thurs, 8 am to 5 pm, PST.
We offer customer pick up's at the Tacoma Distribution Center & discounts are given.
We ship 4 days a week. Orders placed before 1PM PST generally ship on the day ordered
We will e-mail you your tracking number(s) on the day your order ships.
We do not ship to P.O. Boxes.
We do not offer COD.
Shipping Companies don’t count Saturday, Sunday or Holidays and the day it ships for ground service.
If a unit weighs more than 70 pounds it is unable to be shipped via USPS to a APO, as USPS is the only method to ship to APO they are unable to order bigger units. (It also can take 3-4 weeks for a unit to be shipped to an APO address). Units under 70 pound units are: City Express, Trail Maker, Trail Climber, X-Cursion, Newport, Malibu, Summit 36V, Summit 48V, Kona, Hanalei, Baja, Rubicon & Sedona.
There is no guarantee which carrier we will choose. We strive to choose the lowest cost carrier with a fast service to your delivery location. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a business address with a loading dock. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping.
Home delivery of freight orders is an additional $50 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier used has a terminal for pick up. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.
Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
An additional $50 fee is also charged for shipping to New York City & Suburbs, Martha’s Vineyard and any island delivery within the 48 contiguous United States Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost = If item being shipped within 48 states is a part. These ship via USPS, UPS or FedEx.
If unit is shipped within 48 states by ground via UPS or FedEx.
If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock
$30.00 Extra Cost = If unit is shipped within 48 states by freight to a business address that does not have a loading dock.
$50.00 Extra Cost = If unit is shipped within 48 states by freight home delivery to customer’s residence.
If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$100.00 Extra Cost = If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$150.00 Extra Cost = If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.
$210.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.
Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender
- We do not refund original shipping charges for goods that are refused for delivery at customs
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will
- NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
Below is a list of the models that can be sent to Canada
Summit 36V, Summit 48V, Kona, Hanalei, Baja, Rubicon, Sedona, Trail Maker, Trail Climber, X-Cursion, Newport, Malibu, Alpine, Sierra, South, XB-504, Cabo Cruiser (500w)
Anything outside of the USA incurs additional shipping charges. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $210 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.
All units shipped by freight (XB-504 and Cabo Cruiser) will incur a flat rate of $150 per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund.
FedEx – www.fedex.com
UPS – www.ups.com
USPS - www.usps.com
Road Runner – http://www.rrts.com/
Fedex Ground Transit Time Map Below.
Update: 11/18/12 - We are not currently shipping with FedEx
To Track your FedEx Ground shipment, clickhere
FedEx Delivery Information Department: 1-800-Go-FedEx (1-800-463-3339)
Estimated Transit Times:
The maps below show UPS estimated transit times by destination and contact information for UPS. Please note that the transit times below do not include the day it ships, weekends or holidays. See Map below for Scooters (XB, XM, and XP Series) shipping via UPS Freight.
UPS Package Holiday Schedule Click Here
UPS Freight Holiday Schedule Click Here
UPS Ground Transit Time Map Below.
To Track your UPS Groundshipment, click here
UPS Delivery Information Department: 1-800-PICK-UPS (1-800-742-5877)
Update 11/18/12: We are currently shipping UPS Ground.
UPS Freight Transit Time Map from the Washington Warehouse Below.
The Cabo Cruiser and XB-504 are shipped via UPS Freight from the Washington Warehouse.
To Track your Freight shipment, Click here
To find a Freight terminal in your area, click here
UPS Freight Information Department: 1-800-333-7400
Update- 11/18/12 - We are not currently shipping with FedEx Freight.
FedEx Freight Transit Map From the Washington Distribution Warehouse Below
To track your shipment Freight click here.
Customer Service Department: 866-393-4585
5th Day & Beyond